Miscommunications can become an obstruction in your relationship with the clients. However, these are unavoidable. It is important to build a strong bond not only with your clients but also with your employees in the beginning itself. In order to avoid miscommunications, you need to understand each other at the workplace. With clients, this is difficult. You will meet all types of clients ranging from cranky ones to cooperative ones. You have deal in a different but appropriate manner with each one of them. By ensuring certain aspects, you can negate all chances of miscommunications.
Firstly, try to be proactive in listening and understanding your clients’ requirements. Besides this, ensure that you discuss the expectations of the clients in advance, so that there are no disappointments. The agreement should also be prepared with proper terms and conditions in advance. It should be read by the client as well as your manager before it is signed.
Moreover, you need to be clear on your point in the beginning itself. Do not make any false promises or create deadlines that you cannot meet. By ensuring these aspects, you can avoid miscommunications with your clients. This in turn will help you in ensuring less number of complaints in the reviews that are provided by the clients.